Simplify Your Claims and Return Workflow

Connect Microsoft Dynamics 365 Business Central with Claimlane effortlessly.

Find on AppSource

Streamline Claims

Automatically sync claims and returns from Claimlane to Business Central.

Efficient Automation

Save time with automated processes - release, post or send documents for approval.

Enhanced Collaboration

Invite customers to Claimlane and upload products seamlessly.

Statistics

27589

Tickets Handled

2299

Hours Saved*

1.89

Avg. Items per Ticket

178.18

Avg. Daily Tickets**

*Assumes 5 minutes saved per ticket. **On days with tickets handled.

Key features

B2B & B2C

Seamlessly manage B2B and B2C (coming soon) returns and claims, each with separate workflows in Business Central, ensuring smooth processing across scenarios.

Cancellations

Handle cancellations in accordance to new EU regulation. Orders that are shipped will be created as returns, where unshipped orders can be handled through events.

Sync Masterdata

Setup syncronization of item data, so your Claimlane portal is always up to date with newest product information.

Price Reduction

Utilizes Item Charges for price reductions, resulting in improved BI analytics through price adjustments on value entries.

Return Reasons

Leverage return reasons to gather actionable insights, enabling informed decision-making and process optimization.

Extensible

The app offers extensibility through event publishers, allowing partners to customize functionalities as per specific business needs.

Effortless Setup

Setting up the app is a breeze, requiring just a few steps, and you'll be ready to experience streamlined claims and returns processes in under 10 minutes.

Global Availability

Available in all countries where Business Central and Claimlane are accessible, ensuring seamless integration no matter your location.

Pricing

Price does not include Business Central or Claimlane license. These must be bought separately.

Documentation Patch Notes