Connect Claimlane with Microsoft Dynamics 365 Business Central and automate B2B and B2C service workflows.
Find on AppSourceAutomatically synchronize B2B and B2C tickets from Claimlane to Business Central.
Create and process the appropriate Business Central documents automatically based on each ticket and line outcome.
Keep Claimlane product and sales data synchronized directly from Business Central.
Tickets Handled
Hours Saved*
Avg. Items per Ticket
Avg. Daily Tickets**
Handle both B2B and B2C workflows directly in Business Central, including returns, claims and cancellations.
Each B2B ticket line can have its own outcome. Handle refunds, returns, full or partial replacements and declined lines together on the same ticket. Claimlane Integration creates the relevant Sales Credit Memo, Sales Return Order or replacement Sales Order based on the line outcomes.
Handle B2C cancellations alongside claims and returns. Shipped orders can be processed through return workflows, while unshipped cancellations can be extended through Business Central events.
Created documents follow your configured Business Central workflows: release, post or send for approval. Create warehouse receipts where applicable and warehouse shipments for released B2B replacement orders where configured.
Keep Claimlane aligned with Business Central through Data Source based synchronization of product and invoice data. Support subproducts and spare parts based on Assembly BOM structures, including parent EAN relationships for subproducts.
Support full and partial replacements directly from B2B ticket outcomes. Replacement orders are created automatically from the original product or selected subproducts.
Utilizes Item Charges for price reductions, resulting in improved BI analytics through price adjustments on value entries.
Use return reasons to understand why products are returned and improve your service workflows.
The app offers extensibility through event publishers, allowing partners to customize functionalities as per specific business needs.
Get started with a few configuration steps and set up Claimlane Integration to support your Business Central workflows.
Available in all countries where Business Central and Claimlane are accessible, ensuring seamless integration no matter your location.